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General terms & conditions
RIVERSTONES is registered with the Amsterdam Chamber of Commerce with number: 54763983.
VAT number: 199889156B03: firstname.lastname@example.org
Office: Singel 393, 1012 WN, Amsterdam, The Netherlands
Clause 1. | General
1.1 The General Terms and Conditions of RIVERSTONES (now called Conditions) apply to all offers, products, orders, agreements and deliveries of RIVERSTONES. By ordering an article you agree to these conditions.
On request, the Conditions can be sent to you for free.
Clause 2. | Agreement and Order
2.1 The agreement becomes binding at the time you place your order in the online order form. RIVERSTONES will process your order after you have paid. Until that time RIVERSTONES will remain the full owner of the articles.
2.2 To confirm your order you will receive an email to the email address that you provided. If you accidentally do not receive an e-mail, your order is still operative.
2.3 Images on the website can always be slightly different from reality.
2.4 All prices are displayed in Euro and include VAT.
2.5 RIVERSTONES has the right to refuse an order and dissolve an agreement.
2.6 RIVERSTONES has the right to change texts and images on the website, without giving notice first.
Clause 3. | Shipping costs
3.1 RIVERSTONES charges the following shipping costs:
Free shipping on orders above € 800,00
€ 8,60 on orders till € 800,00
- Belgium & Germany
€ 11,- shipping costs
- Rest of the world
€ 20,00 shipping costs
Clause 4. | Delivery
4.1 RIVERSTONES will send the order as quick as possible after payment of the agreement. Not later than seven days after payment, the order will be delivered (within the Netherlands). If this is not possible, for whatever reason (because an article is temporarily out of stock for example) you will receive a message about this immediately.
4.2 If you accidentally entered an incorrect delivery address – and there are therefore extra costs – we calculate these additional costs on to you.
Clause 5. | Shipment and Transport
5.1 Up to and including the delivery RIVERSTONES bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.
5.2 RIVERSTONES sends packages through a reputable parcel.
Clause 6. | Payment and Payment Methods
6.1 At RIVERSTONES you can choose from four secure payment methods: iDeal, Paypal, Mastercard and Visa.
6.2 If RIVERSTONES posts, accidentally, an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.
Clause 7. | Approval Period
7.1 RIVERSTONES strives that all costumers are happy with their purchase. However, we advise you to check your article within seven workdays. If something is not good or you are not satisfied with your purchase you can return it within seven days. Fill in de online contact form and we will contact you as soon as possible. We will tell you how and where to return your article.
Clause 8. | Returns and Exchange
8.1 If you wish to return or exchange an article you can do this within seven days. Fill in the online contact form where you notify that you wish to return an article. We will contact you.
The costs and responsibility are for your account.
8.2 The return and exchange of an article is only possible when the article:
- is in undamaged state,
- is not worn and/or used,
- includes the original and undamaged packaging.
RIVERSTONES reserves the right to refuse returned items.
8.3 If you wish to return an article please notify RIVERSTONES within seven days after receipt by filling in the online contact form. To make the process go as quick as possible record the following information on to the contact form:
- that you wish to return an article,
- product description,
- customer number,
- the reason for returning the item..
If you are returning an article don’t forget to fill in and send along the return form.
The refund, minus the shipping costs, will take place within thirty days after receipt and inspection.
8.4 If you wish to exchange an article please notify RIVERSTONES within seven days after receipt by filling in the online contact form. To make the process go as quick as possible record the following information onto the contact form:
- that you wish to exchange an article,
- product description,
- the article for which you wish to exchange,
- customer number.
Once we have received the article you want to exchange and we have checked it we will send you the new article.
Clause 9. | Warranty
9.1 RIVERSTONES advises her customers to check all articles within seven days. Check the delivered quantity and quality of the article. If there is something not correct you can return the article within seven days to RIVERSTONES.
9.2 After the approval period of seven working days – Clause 7.1 – RIVERSTONES is not obliged to repair or exchange the article free of charge.
Check Clause 8. to see the conditions for returning or exchanging an article.
9.3 The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.
Clause 10. | Disputes
10.1 All legal relations are exclusively governed by the Dutch law.
10.2 Do you have a comment or tip please fill in the online contact form. RIVERSTONES will contact you.
10.3 Do you have a complaint, please fill in the online contact form. RIVERSTONES will always try a to solve a complaint in consultation with you.
Clause 11. | Copyright photo’s and images
11.1 All photos and images displayed by RIVERSTONES are copyrighted. Without written permission from RIVERSTONES photos and graphics cannot be reproduced and publicly used.